Unfortunately, like many businesses, our truck and auto repair facility comes with its consequences to our environment. However, we here at Joey’s are dedicated to doing whatever we can to Reduce, Reuse and Recycle! Anything we can… from paper products, to hazardous waste oil & even electricity!
Take the old oil that comes out of your vehicle after an oil change for example; our facility has a federally approved “Clean Burning Heater” for heating the entire shop in the cooler months. This heater burns the old used engine oil that we’ve collected throughout the year! Not only does this save electricity, it also disposes of waste oil in a properly approved way.
We’ve had a large outdoor recycling container placed on our yard, as well as smaller recycling containers throughout the shop. We make sure to separate our garbage from our recyclable products such as paper, plastic bottles, cans, cardboard, etc… We even crush down all of the used oil and fuel filters and recycle them, too! Our service facility is taking many steps forward in helping preserve our environment! This process is important for our future generations… why not start with us?Continue reading
We’re going to be discussing the ethics of automotive repair. Unfortunately, every profession has some bad actors that hurt the reputation of everyone else. It’s no different here.
In the automotive world, Charlotte industry associations and NC professional licensing organizations are very committed to high ethical standards.
Yet some people are still uncomfortable with automotive service and repair.
If we understand what’s recommended and the benefits of taking care of the work – and the pitfalls of putting it off – we’ll have more trust in the recommendation. So communication is key. It’s like going to the doctor. If she’s using medical jargon and takes a lot of basic medical knowledge for granted, we have a hard time following her train of thought. We understand it can be like that with your service advisor as well. They’re so familiar with all things automotive, they may forget you don’t know a PCV from an EGT.
If you don’t understand what your doctor’s talking about: ask some questions. If you don’t understand what your service advisor is talking about: ask some questions.
Let’s go back to those ethical standards. When we hear a repair recommendation, we always ask ourselves, “Is this really necessary?” Well, here’s the industry standard:
If a technician tells you that a repair or replacement is required, it must meet one of the following criteria:
1. The part no longer performs its intended purpose;
2. The part does not meet a design specification;
3. The part is missing.
For example, it you take your car in for a grinding noise when you step on the brakes, you may just think you need new brake pads. After the inspection, the technician says that you have a cracked rotor and need to replace it. If you tried to get him to just put new pads on, he would say that if you didn’t want to replace the rotor, he would ethically have to refuse the repair. To just put pads on a cracked rotor would have been very wrong. The brakes could’ve failed at anytime: they needed to be repaired – not just have a band-aid put on them.
Now, looking at something not so serious, the technician may suggest repair or replacement if:
1. The part is close to the end of its useful life – just above discard specifications or likely to fail soon;
2. To address a customer need or request – like for better ride or increased performance;
3. To comply with maintenance recommended by the vehicle’s manufacturer;
4. Based on the technician’s informed experience.
Of course, the technician and the repair facility, have the burden of making ethical recommendations and properly educating their customers. For the customer, if you are uncomfortable with a recommendation, ask some questions. More information is always a good thing… And we are always willing to answer any questions you may have for us. We want to make sure you understand fully & completely, why something may need to be replaced or repaired- so you have complete faith and trust in us. After all, taking care of you, our customer, has been and always will be our professional goal-Continue reading
Since we offer a different Nation Wide Special every 2 months, we thought we would feature a new blog, explaining how those particular parts help to keep your vehicle running efficiently and keep you & your family safe on the road-
*This special is for July 1-August 31. and the 3 components we’re featuring are: the Alternator, Battery & Starter.
What It Is:
Your car’s starting & charging systems, and your battery, help ensure dependable vehicle operation whenever you drive your car- whether it’s just your daily, running around doing errands, going to visit family that lives a few hours away..just in all sorts of driving conditions. You’ll want to make sure these systems are checked regularly.
What Does It Do?
The battery stores electrical energy and the starter converts that energy into mechanical force to turn the engine for starting. The alternator produces electric current to replace what the starter used during start-up and to support the electrical loads when the engine is running.
Typical Wear & Tear:
Driving habits such as frequent engine on/off cycles will cause more wear on the starter than a simple trip back and forth to work. Other factors include:
Symptoms: (Have your Alternator, Battery & Starter checked out if you experience any of the following-)
(These are only a few symptoms that one or more of these parts might need to be checked out)
*IF you are experiencing any of these symptoms, or notice something pertaining to your vehicle that ‘just doesn’t feel quite right’ to you, give us a call & let us know! We can set up an appointment, figure out whats wrong and get you back, safely on the road in no time!Continue reading
We are pleased to announce, that the ‘Peace of Mind’ Nation Wide Warranty we offer through NAPA, on parts, has been extended!!!
Originally, the warranty was for 12 months/12,000 miles and 24months/24,000 miles, if you used your NAPA Easypay credit card to pay for your repairs.
NAPA has decided to extend the warranty, and now, it’s 24months/24,000 miles and 36months/36,000 miles, if you use the NAPA Easypay card to pay for your repairs!
Joey’s Truck Repair is extremely proud to be partnered with NAPA, and very excited to be able to offer such an amazing warranty on our parts! This warranty really does give you ‘peace of mind…’
If you are interested in learning about, or, applying for the NAPA Easypay card, we would be more than happy to answer any questions you may have, or submit your application for you, here at the shop. If you choose to submit the full application, we can give you the results right away & let you know how much you’ve been approved for! If you aren’t sure that you’ll qualify for the Easypay card, we can submit a ‘pre-qualifying’ application, of just your basic information, and let you know immediately if you qualify. Depending on how much you spend, we’re able to offer you, either 6 or 12 months, no interest, if the balance is paid in full!
We got a new look! Joey's Truck Repair, Inc. of Charlotte, NC has launched a new website. We understand that the web is taking over how our customers are looking for businesses and services. Our goal is to make sure that our quality auto repair services can be easily found on the web!
Feel free to browse around our new website and let us know what you think. Please come back frequently to check out the latest news, photos, advice & promotions.
By taking your vehicle to a NAPA AutoCare Center, you’re getting the best of both worlds. All AutoCare Centers are independently owned shops that take pride in its community and customers while still being backed up by a national warranty and the trusted NAPA brand.