You wouldn’t walk into a different dentist’s office every time you needed a tooth looked at. You wouldn’t pick out someone at random every time you needed your hair cut. And on Tax Day? You probably wouldn’t trust your taxes to a stranger.
There are some professionals for whom you feel your relationship is more than just client and customer. They’re almost like friends, and since you know them well after years of going to them, you know the quality of their work and that they have a track record of doing their best for you.
You may not realize it, but the relationship with your automotive service professional should have that personal connection, too. It may take some time to find the one place where the rapport just feels right. But when you do, you know when you walk in the door, and your service advisor greets you with a smile, things are going to be done right. And you’ll be confident that they’ll only recommend and perform work your vehicle really needs.
Just as with your accountant, lawyer, or person who cuts your hair, the relationship with your auto repair center is a two-way street. The longer we get to know you, the more we understand your needs and expectations of us. And you get to know our work, our professional ethics and the quality of work we do. That mutual trust is something we both value.
Facilities that have been in business for a long time know how important that long-term relationship is. That’s why we hire and train professional technicians who take their job and training seriously… but also know the human side of automotive repairs and trust.
So, don’t be a stranger. It’s a relationship that is a win-win for both of us.